UAE Rates 103 of 179 Federal Service Channels at Three or Four Stars

The United Arab Emirates' latest government-service assessment rated 103 of 179 federal service channels at three or four stars, according to official figures released on 4 November 2026. That is 57.5% of assessed channels, but the ratings are not findings of illegal conduct or failed individual services.

The sixth cycle of the Global Star Rating System for Services assessed 107 physical service centres, 49 digital channels and 23 call centres across 27 federal entities. According to the Emirates News Agency's official results, one channel received seven stars, eight received six, 67 received five, 70 received four and 33 received three. The categories sum to 179.

The Traffic and Licensing Services Centre in Fujairah, operated by the Ministry of Interior, was the first to receive seven stars since the programme's launch in 2011. Two service channels operated by the Federal Authority for Identity, Citizenship, Customs and Port Security in Fujairah and Ras Al Khaimah received six stars.

A separate 4 November report by The National corroborates the 179-channel scope and the Fujairah result. Its report also says the programme evaluates customer experience, operational efficiency and quality. This reporting is not an independent re-audit of the government scoring.

The government reported a 13% improvement in call-centre performance over previous cycles, compared with 5% for physical service centres and 4% for digital channels. Those are reported assessment improvements, not independently measured changes in transaction error rates or waiting times.

Prime Minister and Dubai ruler Sheikh Mohammed bin Rashid Al Maktoum approved the results and called for further improvements in service quality and customer experience. The system uses a two-to-seven-star scale.

The next accountability checks are to obtain a complete channel-by-channel list, evaluation methodology, customer-feedback sample and any improvement plans for lower-rated services. The published distribution alone does not identify every lower-rated agency or show that any named agency broke the law.